Privacy Policy

Last updated: August 5, 2025

Welcome to Amart! We are committed to protecting your privacy and the security of your personal information.

This Privacy Policy explains how we collect, use, and share your information when you use our website, mobile application, and related services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy and our Terms of Use.

We encourage you to read this policy carefully and to check back periodically for any updates. If you have any questions, please contact us at privacy@amart.com.bd.

Information We Collect

We collect several types of information to provide you with the best possible service.

1. Information You Provide to Us

This includes information you give us when you create an account, place an order, or interact with our Services. This may include:

  • Personal Information: Your name, address, email address, mobile phone number, and other information you provide for your account, such as your date of birth or gender.
  • Order Information: Details about the products you order, your purchase history, and delivery instructions.
  • Communications: Your correspondence with our customer service team, your participation in surveys or contests, and any feedback you provide.
  • Payment Information: If you make a purchase, we may collect and store billing information and payment details to process your transactions. This information is handled securely by our PCI-compliant payment gateway partners.

2. Information We Collect Automatically

As you use our Services, we automatically collect certain information about your device and your activity. This helps us understand how our Services are being used and how we can improve them. This information includes:

  • Usage Information: Details about how you use our Services, such as the pages you view, the products you search for, and the features you interact with.
  • Device Information: Your IP address, operating system, browser type, device type, and unique device identifiers.
  • Location Information: With your permission, our mobile application may collect real-time location data to provide you with location-based services, such as finding nearby stores or tracking your delivery.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to remember your preferences, track your use of the Services, and deliver relevant content and advertising.

3. Information from Third Parties

We may receive information about you from third parties, such as social media platforms if you choose to sign in using your social media account. We may also get data from marketing partners and researchers to improve our Services and tailor our offers to you.

How We Use Your Information

We use the information we collect for several purposes to enhance your experience with Amart. This includes:

Providing and Improving Services

To process your orders, deliver your groceries, and personalize your shopping experience by recommending products you might like.

Communication

To send you important updates about your orders, respond to your inquiries, and inform you about promotions, new products, and other offers that may interest you.

Security and Fraud Prevention

To protect your account and our Services from fraudulent activity and to ensure the safety of our platform and users.

Analytics

To analyze user behavior, understand market trends, and improve the functionality and design of our website and app.

How We Share Your Information

We may share your information with third parties in the following situations:

Service Providers

We share your information with trusted partners who help us run our business, such as delivery partners, payment processors, and marketing and analytics providers. These partners are required to keep your information confidential and use it only for the purposes we specify.

Sellers and Brands

To address feedback or resolve issues, we may share your personal data with relevant brands or sellers. If you participate in a contest or promotion run with a brand, we may share your details with them as part of the campaign.

Legal Compliance

We may disclose your information to law enforcement, government agencies, or courts if required by law or to protect our rights, property, or the safety of our users and the public.

Business Transfers

In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner as part of the transaction.

Your Choices and Rights

1

Account Deletion

You can request to have your account permanently deleted by contacting us at privacy@amart.com.bd. Please be aware that some of your information may remain in our backup systems for legal and administrative purposes.

2

Communication Preferences

You can manage your email and notification settings in your account profile. You can also unsubscribe from our marketing emails by following the instructions in the email.

3

Location Services

You can enable or disable location services for our mobile app at any time through your device's settings.

Data Security

We take the security of your information seriously and use a combination of physical, electronic, and managerial safeguards to protect it. However, no data transmission over the internet can be guaranteed to be 100% secure. You are also responsible for keeping your account information, such as your password, confidential.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: